Intrust Communications is an outsource contact centre located in Cork, Ireland. Our goal is to achieve maximum return on investment for you, our clients. We would love to be considered a partner, not a vendor.
-Intrust Communications will contact regular donors, usually after, between 6 and 18 Months.
-Intrust Communications will explain, in detail, the areas the charities work in and explain how an increase in a monthly contribution can make such a difference.
-For donors currently contributing between €14 and €20 per month, we explain in detail the tax benefits of increasing this to €21 per month or higher.
-As part of the service all details are reconfirmed, address, email address etc.
-If a donor is currently contributing via a Visa or debit card the benefits of changing to direct debit is explained.
-Conversion rates will be discussed with the client ahead of the campaign starting.
-We will contact the donor and explore why the donation did not go through.
-Typically it is a banking or computer error or if the donor is paying by card the card may have simply expired or run out.
-Whatever the reason, Intrust will engage with the donor and try to resign them backup at either the regular amount or sometimes higher or lower.
-Intrust will also cleanse the data by confirming addresses and email details.
-Success rate of approximately 20% of File provided.
Ask Intrust Communications what and how we can work with you on a consultancy basis to discuss and advise on fundraising campaigns and even provide ongoing training and mentoring to your own respective teams.
Intrust Communications will take over all your donor requirements and store them in a comprehensive database where we can manage all donors requirements and advise accordingly on what campaigns to run and manage.
Ask Intrust Communications what we can do for you.
Intrust Communications can provide a team of expert staff to man incoming calls on a short or long term basis.
This can literally be a one day or one year campaign 7 days a week.
Intrust Communications make cold calls on behalf of charities in order to sign up new donations.
These calls are cold but the perspective donor must have opted in to receive a call from the charity.
This is a typically low cost way of acquiring new donors but proof of GDPR adherence must be provided.
100% of calls are recorded and full reporting and visibility are provided.
Intrust Communications make both welcome and thank you calls on behalf of charities.
-A thank you call is made typically to a donor making a contribution and they are simply thanked and the great work of the charity re-enforced.
-All opt in preferences are checked and data cleansed.
-A welcome call is typically made on the back of a visual sign up - door to door or external event.
-Intrust Communications ensure the donor is happy to proceed and all data is cleansed and opt in preferences checked.
-100% of calls are recorded and full reporting and visibility is provided.
Intrust Communications make calls on behalf of charities to donors who are near or very near the €250 donation mark in a calendar year.
Typically these calls will be made in early December and the donor is asked to top up there contribution to ensure they hit the €250 mark in a calendar year, this ensures the charity can take advantage of the tax efficiency scheme.
Typically the figure required is within €50, I.E donor has contributed €200 plus.
-A Tax saving call occurs when a Donor has Contributed €250+ in a calendar year.
-Intrust Communications will contact the donor and thank them for contributing €250 plus and ask permission to submit a form to the revenue to allow the charity to claim back the tax relief.
-The donor may or may not have to sign a form depending on past history and in a lot of cases a phone consent is acceptable.
-Intrust Communications record 100% of calls so access is not a issue.
-Typically a charity can claim 35%+ tax relief on a donation of €250 plus.
-Intrust Communications can tailor the campaign to meet the charity's requirements.
-Full reporting and visibility is guaranteed.
A long term re-activation call is a win-back call to a donor who has been dormant for at least 12 months.
-Intrust will call the donor and explain the need and ask for the donor to re-activate their donation with the charity.
-Full details and opt-in will be sent and in the case of bank details last 4 digits are checked.
-Intrust will also cleanse the data and check postal and email addresses.
-All campaigns are different but a typical conversion rate would be 12% of file provided.
-A re-activation call is basically a win-back call.
-This call occurs when a donor has not donated for a 6 Month Period.
-Intrust will call the donor, explain the need and ask for the donor to re-activate their donation with the charity.
-Full details and opt in will be sent and in the case of bank details last 4 digits are checked.
-Intrust will also cleanse the data and check postal and email addresses.
-All campaigns are different but a typical conversion rate would be 15% of file provided.
Intrust Communications are not limited to Tele-Sales only and we provide the following additional services.
✔ Administration
✔ Competitive analysis
✔ Social media cover and engagement
✔ Face to face surveys etc
Back Office work can be administration work or general competitive analysis such as research- You can engage with Intrust Communications on this by booking a block of hours that can be used either on a full/part time basis. Such as.
Intrust Communications offer the following fulfillment. We provide a one-stop shop service.
✔ Packaging and postage of letters
✔ Fulfillment of items such as T-shirts, merchandise
✔ Purchase of packaging material
✔ Complete one stop shop.
Intrust Communications can provide quick and easy engagement on the above.
We work with many charities, and love helping them achieve their fundraising targets and expanding their reach. But we also have a robust corporate social responsibility scheme, and love rolling our sleeves up and helping out where we can.
Over the years we have proudly raised thousands of euro for worthwhile causes, and hope to continue to do this whenever we can.
