+353 (21) 235 5310 / +353 (87) 287 7025 mick.hull@intrustcommunications.ie
Service Delivery Manager

Job Description

The service Delivery Manager will have total responsibility from bringing clients into Intrust Communications and working closely with the Operations Manager whilst the account is within the Incubation Period. The Service Delivery Manager will only sign off upon meeting the client’s requirements.

  • Applicants must have an excellent Telephone manner.
  • Applicants must also have excellent written English and grammar as there will also be a requirement to communicate via Social Media.
  • Empowering our staff
  • Excellent Reporting features
  • Excellent System and CRM

Package

  • A attractive salary with Commission, Car Expense, laptop and phone awaits this person.

Requirements

  • Proven track record in the Service Delivery field: Minimum 24 Months
  • Flexible in their approach and the ability to go the extra mile.
  • Every interaction with our client must be a positive one.
  • Ability to negotiate commercial requirements on behalf of Intrust Communications.

Education

  • Degree in Business Economics or similar an advantage.
  • Degree or high qualification in Analytics
  • 2nd Language preferred.
  • Note: This is a senior position within Intrust.

Intrust Communications are a start up Call Center so I invite you to join us in our Journey.

Customer Service Agent

Job Description

  • Contact both Consumer and Business contacts to ensure the highest quality of Customer Service and excellence.
  • Applicants must have the ability to negotiate in a positive manner and ensure that there is a positive outcome for the end customer.
  • Applicants must have an excellent Telephone manner.
  • Applicants must also have excellent written English and grammar as there will also be a requirement to communicate via Social Media.

Requirements

  • Proven track record in the Call Centre Industry: Minimum 9 Months
  • Flexible in their approach and the ability to go the extra mile.
  • Every interaction with our client must be a positive one.
  • Ability to record comprehensive notes into our CRM System.

Package

  • A attractive salary awaits any person who is successful in applying for this position.
  • Excellent promotional prospects.

Intrust Communications are a start up Call Centre so I invite you to join us in our Journey.

Outbound Telesales

Job Description

Intrust Communications are looking for Outbound Telesales and Lead Generation experts with a proven track record in generating sales and leads through Outbound Telesales for both warm and Cold Leads.

  • Contact both Consumer and Business contacts to generate high quality sales and Leads, through our automated dialler.
  • Applicants must have the ability to negotiate in a positive manner and influence the buying process.
  • Applicants must have an excellent Telephone manner.
  • Applicants must also have excellent written English and grammar as there will also be a requirement to communicate via Social Media.

Requirements

  • Proven track record in the Call Centre Industry: Minimum 9 Months
  • Flexible in their approach and the ability to go the extra mile.
  • Every interaction with our client must be a positive one.
  • Ability to record a 50% talk time in there daily routine.

Package

  • A attractive salary with commission structure awaits any person who is successful in applying for this position.
  • Excellent promotional prospects.

Intrust Communications are a start up Call Centre so I invite you to join us in our Journey.

Customer Loyalty and Win-back

Job Description

  • Contact both Consumer and Business contacts to ensure the highest quality of Customer Service and excellence.
  • Applicants must have the ability to negotiate in a positive manner and ensure that there is a positive outcome for the end customer.
  • Applicants must have the ability to negotiate and where appropriate upsell to the end customer
  • Applicants must have an excellent Telephone manner.
  • Applicants must also have excellent written English and grammar as there will also be a requirement to communicate via Social Media.

Requirements

  • Proven track record in the Call Centre Industry: Minimum 9 Months
  • Flexible in their approach and the ability to go the extra mile.
  • Every interaction with our client must be a positive one.
  • Ability to record comprehensive notes into our CRM System.

Package

  • A attractive salary with commission structure awaits any person who is successful in applying for this position.
  • Excellent promotional prospects.

Intrust Communications are a start up Call Centre so I invite you to join us in our Journey.